Frequently Asked Questions
1. What is VantaSourcing?
VantaSourcing is a procurement agency that helps businesses worldwide source high-quality products from trusted manufacturers in China. We specialize in supplier selection, price negotiation, quality control, and shipping coordination.
2. How do I get started?
Simply submit your inquiry form on our website or contact us directly via email, WhatsApp, or WeChat. Our team will get in touch with you within 24 hours to discuss your sourcing needs.
3. What kind of products can you help me source?
We help source a wide variety of products, including electronics, clothing, home goods, furniture, industrial components, and more. If you’re looking for something specific, don’t hesitate to get in touch!
4. How do you select suppliers for me?
We select 3-5 trusted suppliers from our pre-vetted network based on your product specifications, quality requirements, and budget. We’ll present you with detailed quotations and supplier comparisons.
5. Do I have to approve samples before placing an order?
Yes, we always recommend sample approval before placing a full order. We will have samples sent to you for your review. Once approved, we proceed with the full order.
6. Can you help with product customization?
Yes, we offer custom product sourcing and OEM services. If you need private labeling, design modifications, or special packaging, we can coordinate with the supplier to meet your specifications.
7. How do you ensure the quality of products?
We perform thorough factory audits, pre-shipment inspections, and in-production monitoring to ensure products meet your standards. We also provide third-party inspection reports from companies like SGS and Bureau Veritas (BV).
8. Can I request a product inspection before shipment?
Yes, we offer pre-shipment inspections to check product quality before it’s shipped. You’ll receive a detailed report with photos and videos of the inspection.
9. Do you offer refunds if the product quality is not as expected?
We ensure all products meet the agreed-upon specifications. If the products do not meet the quality standards, we will mediate with the supplier to find a resolution, which could include a refund or replacement.
10. What shipping methods do you offer?
We offer air freight, sea freight, and rail transport depending on your timeline and budget. We help choose the most cost-effective and timely shipping method for your needs.
11. Do you handle customs clearance?
Yes, we assist with customs clearance for all international shipments. We will provide all the necessary documentationand ensure that the goods pass through customs smoothly.
12. How long does it take for my order to be delivered?
Delivery times depend on the shipping method and destination. Air freight typically takes 5-7 days, while sea freight can take 15-30 days depending on the origin and destination.
13. How are your services priced?
Our services are priced based on the value of the goods you’re sourcing and the complexity of the process. We typically charge a sourcing fee of 3%-10% of the order value, depending on the volume and difficulty of the sourcing project.
14. What payment methods do you accept?
We accept bank transfer, PayPal, and credit card payments for both deposit and final payment. For larger orders, we may offer flexible payment terms.
15. Are there any hidden fees?
No, there are no hidden fees. We provide transparent pricing for our services and shipping costs. All fees will be clearly outlined in the quotation before you proceed.
16. How can I contact you if I have more questions?
You can reach us via email at [email protected]. You can also fill out the contact form on our website, and our team will get back to you promptly.